1、售前咨询：我们始终站在用户的角度和立场考虑问题，与用户互动式交流，为用户提供详尽的仪器用途、重要参数的说明，还为客户提供不同品牌产品间的性能比较，给用户最中肯的购买建议。
2、安装调试：如设备安装有特殊要求，我们会在设备安装之前向用户提出安装场地环境要求，并对用户就安装场地环境的咨询提供技术支持；在调试过程中如有任何故障发生，我们都会负责及时协助解决；
3、使用培训：安装验收完毕后对用户≥2人进行培训，内容包括：基本理论、实际操作、后期维护、安全要点以及其它相关内容，保证使用人员能正确的使用设备；
4、技术支持：当设备发生任何故障或不能正常运转时，我们可提供24h×7d电话咨询；
5、保修服务：安装验收合格后整机保修壹年。在质保期内，我们负责为用户的设备提供免费维护、保养和免费更换损坏的和有缺陷的零部件；
6、用户回访：我们将会为每个用户提供服务档案，定期提醒用户保养、校正、易损件及耗材的准备，不定期回访用户对产品的使用情况；使仪器在日常使用中处于最佳状态。
1. Pre sales consultation: we always consider problems from the perspective and position of users, interact with users, provide users with detailed descriptions of instrument uses and important parameters, and also provide customers with performance comparison between products of different brands, so as to give users the most pertinent purchase suggestions.
2. Installation and commissioning: if there are special requirements for equipment installation, we will put forward the environmental requirements for the installation site to the user before equipment installation, and provide technical support for the user's consultation on the installation site environment; In case of any fault during commissioning, we will be responsible for assisting in solving it in time;
3. Use training: after installation and acceptance, training shall be conducted for more than 2 users, including basic theory, actual operation, later maintenance, safety points and other relevant contents, so as to ensure that users can use the equipment correctly;
4. Technical support: in case of any fault or abnormal operation of the equipment, we can provide 24h × 7d telephone consultation;
5. Warranty service: the whole machine shall be guaranteed for one year after the installation and acceptance. During the warranty period, we are responsible for providing free maintenance, service and free replacement of damaged and defective parts for the user's equipment;
6. User return visit: we will provide service files for each user, regularly remind users of maintenance, calibration, preparation of vulnerable parts and consumables, and irregularly return visit users' use of products; Make the instrument in the best condition in daily use. |
